Welcome to Jilsoph Jewelry! If you don't find exactly what you're looking for in my shop, I would love to work with you to design your favorite piece of jewelry! Just message me with your ideas, favorite colors, special event info, etc. and we'll work together to create something just for you!
If you do see your special piece in my shop, and need a larger quantity than listed, please send me a message about that too.
Thank you and enjoy your visit!
I accept all Etsy payment options, including Etsy gift cards and PayPal. Purchases will not be shipped until payment clears.
7.5% sales tax will be collected on shipments to North Carolina. Etsy is now collecting sales tax where required by law.
Items will be shipped via USPS First Class Mail and a tracking number will be provided. Expedited shipping is available within the U.S. Free priority mail shipping for 2+ items, on one order, shipped to one U.S. address (I'll refund shipping charges).
International orders will be shipped first class mail. As of 5/6/18 we ship to the U.S., Canada, Australia, United Kingdom, France, and The Netherlands. International shipping is via U.S. Postal Service first class mail and takes approximately 2-4 weeks for delivery. Since tracking is not available for most international orders, we cannot accept responsibility for undelivered international mail. We do provide the customs number which will show when the package arrives in your country. To date, the success rate for international mail arrivals has been excellent.
** PLEASE NOTE: International buyers are responsible for all customs charges, taxes, duties, and/or other additional fees. Items returned by customs due to unpaid fees will be refunded minus shipping charges.
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Returns and exchange details
Please contact me immediately if you have an issue with your order, and within 5 days of receipt to discuss refund requests. Returned items must be unused and undamaged, and refunds will be issued minus my Etsy fees. All return shipping fees are the responsibility of the buyer. ++ Please note that sale and special order items are final sale and not eligible for refund/exchange++
I ship quickly but will process a cancellation on non-custom orders until the item has been shipped.
I welcome your input and special requests, and will be happy to work with you on optional colors and designs when possible. Special order items are final sale and must be paid in full prior to production.
Caring for your jewelry:
Sterling silver, gold-filled, stainless steel, and plated metals are used in Jilsoph Jewelry and they need to be treated with care. Contact with chemicals, water, soap, shampoo, lotions, perfume, etc. should be avoided.. Clean with a soft jewelry polishing cloth.